Support Incident Analysis (Level 2)

Level 2 Support is used when a reported incident requires the request of information from the customer and subsequent analysis.

This may include the following:
- Software initialization files
- Controller initialization file
- Controller Log File
- Photos of Main Control Board

These analyses require time and expertise that go beyond what is provided by Level 1 support.

There is no guaranty or assurance that Level 2 Support will resolve any particular issue.
It is also possible that Level 2 Support may lead to the recommendation of a Field Service Trip.