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Technical Support

We provide technical support for your Calypso machine.  


To speak to a tech regarding a support issue a Level One must be purchased.  Details are required when the purchase is made and the next available tech support technician will call your contact.

Service Level One: includes an initial incident evaluation of the problem, determining what is occuring with the machine.  Simple problems might be resolved at this level; if not, our technician may determine a field service call is needed.  Which will require the purchase of Onsite Field Support.

Onsite Field Support is quoted directly by AWP, including a scope of work.  Please call to schedule onsite visits.

  • Initial call with technician will determine a field service call
  • Service trips are on a per day fee with a minimum 2 day charge.
  • Travel costs and any parts needed to resolve the issue are additional.






Displaying products 1 - 3 of 3 results
Support Incident Analysis (Level 1)
Price: $135.00
Support Incident Analysis (Level 1)
Analysis of initial incident or issue being experienced
unavailable
Support Incident Analysis (Level 3)
Price: $600.00
Support Incident Analysis (Level 3)
This level of support includes remote desktop support.
unavailable
Support Incident Analysis (Level 2)
Price: $250.00
Support Incident Analysis (Level 2)
Support requiring detailed analysis