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Technical Support
We provide technical support for your Calypso machine.
To speak to a tech regarding a support issue a Level One must be purchased. Details are required when the purchase is made and the next available tech support technician will call your contact.
Service Level One: includes an initial incident evaluation of the problem, determining what is occuring with the machine. Simple problems might be resolved at this level; if not, our technician may determine a field service call is needed. Which will require the purchase of Onsite Field Support.
Onsite Field Support is quoted directly by AWP, including a scope of work. Please call to schedule onsite visits.
- Initial call with technician will determine a field service call
- Service trips are on a per day fee with a minimum 2 day charge.
- Travel costs and any parts needed to resolve the issue are additional.
This level of support includes remote desktop support.
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Support requiring detailed analysis
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